Frequently Asked Questions

Why is my candle tunneling?

It is best to allow the first burn of your candle to be for at least three to four hours. Ensure that you have an even melt pool across the candle vessel. On subsequent burns make sure to trim your wick to help your candle function at it's best.

How many wax melts should I use?

It is recommended to use just one wax melt cube at a time to get the most scent our of our product. Use the wax cube until no more scent is achieved.

Why can't I smell the diffuser?

Some of our scents with offer in the diffusers are a light scent. Diffusers are not made to be strong. You will notice optimal performance from your diffuser when the cars defrost is turned on or on those hot sunny days. Since there is no source of heat to throw the scent (like the flame of a candle throws the scent from the candle) we rely on other sources of heat to get the most out of our diffusers. This is not to say that you cannot still smell them without these heat sources, but you will notice a difference.

Where is my order?

We strive to send out orders same day or next day as always. Please forgive us for any delays as we also work a 40 hour a week job, but will also do our best to get your order out in a timely manner. You work hard for your money and we appreciate you spending it with us.

You still need help?

If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.